CAR AUDIO CENTRE - CONSUMER TERMS OF SALE.
Please read these terms and conditions carefully as they set out the terms under which Car Audio Centre makes the products available to you ('Product Terms'). You as the customer will transact with Car Audio Centre (the Company).
Description of goods
All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. Although we do endeavour to be as precise as possible please note that all images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods, Full detailed specifications are available from the manufacturer's brochures or their websites and links are available upon request. The information contained in the material in this site is only for information purposes and it is your responsibility to check and verify the information.
The material on this site does not constitute advice and you should not rely on any material on this site to make (or refrain from making) any decision or take (or refrain from taking) any action. For item compatibility our advice is always to check directly with the manufacturer in question before going ahead and placing your order.
The prices payable for the items that you order are clearly set out on the web site. All prices are expressed inclusive of any VAT payable. The price of the items does include the delivery charge. The standard delivery charge is £9.99 for mainland UK (£15.99 for Northern Ireland). Prices can change and we always bring you the latest prices as quickly as possible. Please note: Items returned unwanted will be subject to a £4.99 charge to
cover delivery charges and processing.
Whilst every effort has been made to ensure that product specifications are correct on this website due to continual product development through research & design specifications may change without notice.
Delivery cost outside of the UK will be charged once the order has been received and you will have the right to cancel at this point.
Store price will vary and will not be the same as our website.
All items on our website are in stock within the company (this includes our stores) and may not always be available for Next Day delivery, if you order an item for Next Day delivery and it is not in stock in our Next Day warehouse we will contact you via email to take further instructions, you will have the right to cancel at this point
Special Order items- You will be notified that the item you have ordered is special order and an email conformation will be sent to you. These items cannot be returned if unwanted as we do not carry these in stock.
We accept all major credit and debit cards including Visa, MasterCard and Maestro. It is your responsibility to make full payment and supply us with the correct billing and delivery address and errors will delays your order.
We do not or store any financial, personal or credit card information on our data base or share our customer details with 3rd parties.
When assessing your order and managing the credit card transaction, automated decision making systems may be used. By accepting these terms you agree that when making credit decisions we may make identity searches at credit reference agencies, including electoral register information. These searches will be recorded by the credit reference agencies who may disclose that information, and the fact that a credit search was made, to other companies for the purposes of assessing the risk of giving credit, to prevent fraud and to trace debtors.
Next day delivery is available on all orders in Mainland UK only and must be selected as your preferred method of delivery. Orders placed on a Friday for Next Day Delivery will be delivered on the Following Monday.
Our standard delivery is FREE of charge for UK mainland but
does have geographical limitations where a surcharge is enforced by our
couriers. You will be advised prior to payment at the checkout if this is
applicable once you have entered your address details.
Delivery surcharges are applied to Channel Islands, Isle of
Man, Northern Ireland, Scottish highlands & islands and Isle of Wight.
Delivery of products (in stock items) will normally be made within 2-3 working days from clearance of payment or you're selected delivery service. We will endeavour to deliver goods within the times stated online but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
On delivery our couriers will deliver the goods unopened, it is your responsibility to check you have received the correct number of items and there is no damage, (if there is you must note this on the delivery and call us immediately) if everything is correct then you will be required to sign a Proof of Delivery which shall be conclusive evidence that you have received your order.
You agree to check the goods on receipt and inform us of any obvious external cosmetic damage following inspection of the goods. If there is any obvious cosmetic external damage to the goods at the time of delivery then you agree to note these on the delivery paperwork or refuse the delivery.
Where any obvious cosmetic external damage has been noted on your Proof of Delivery this shall not affect your statutory rights. Please refer to our Returns section for information on Non Faulty and Faulty Goods.
Subject to the other provisions of these conditions we shall only be liable for any foreseeable consequence to both of us at the time you make the relevant order. Our liability shall not in any event include pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.
We cannot be held responsible for delays from delivery services, adverse weather, human error or technological errors.
Special promotions have variable delivery times based the products/promotions and can take up-to 2 months.
Once you have placed your order it is not always possible to cancel it as we use automated systems that run during times when the business is closed. Should you wish to cancel your order then you need to call us on 0330 1234 021 and notify us with your intention, there is no guarantee that the order will be cancelled and may still be shipped. Our call centre is not open over the weekend but our warehouse will be.
Rejecting the good at the door will result in extra charges delivery has been charged one way and not return. Rejection cost could be up to £70.00 and you will be charged for this.
Non Faulty Goods
If you decide to return your goods to us we do reserve the right to charge you £29.99 for collection. Refunds can only be made by the same method used for purchase.
If for any reason you need to return an item within 14 days of receiving delivery, register your return via our website
You can only return New and Unused items within 14 days of delivery, if the goods have been opened, used or any seal broken you have not right to a refund or exchange unless the goods are faulty.
Cost of return will be your responsibility, please use a secure and safe way to return your unwanted items.
Under the terms of the distance selling directive you as the customer have a duty of care for the product whilst it is in your possession. If products are damaged by you and subsequently returned, a charge will be made to repair the product to its original condition. Please be aware that where repair is not economically viable no refund will be made. Your statutory rights are not affected.
Zenec products - All Zenec products are 'special order items' and are exempt from standard return terms. Any return requests for Zenec products will at Car Audio Centres discretion and may be subject to a restocking fee.
Please ensure you package the product safely and do not stick anything on the Box for the item as this may affect your refund.
Notwithstanding our Delivery condition above If, after the goods have been fitted, you find a fault, we reserve the right to request the following steps are complied with:
- You provide written notice of the defect to the Company from your account section
the defect is covered under the manufacturer’s warranty, you will be contacted
via email with the details of where to send your item off for repair with
relevant references numbers. In some circumstances the manufacturer may require
you to deal directly with their repair agents to ensure that the process is
carried out as quickly as possible for you.
the manufacturer deems that there is no fault found or your defect is down to
customer misuse will be charged a No Fault Found Fee of £35.00.
hold the right to keep your item(s) until any outstanding charges have been
Use of the Website
Any information found on the Car Audio Centre web site is intended for guidance only. The web site and the products described in it are subject to change without notice.
Copyright in the web site, its design, layout, look, appearance and graphics remain our property. The contents of the web site may be downloaded printed or copied for personal use only. We accept no responsibility or liability for the content of web sites which are not under our strict control. It is not permitted to create a link to this web site without our prior written consent.
We do not guarantee that the Car Audio centre web site will be compatible with all hardware and software which may be used by visitors to the site. We will not be liable for damage to, or viruses that may affect, your computer equipment, software, data or other property as the result of your access to, use of or browsing of this website or your downloading of any materials, data, text or images.
The following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of:
- a. any breach of these conditions;
- b. any use made or resale by you of any of the goods, or of any product incorporating any of the goods; and
- c. any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are to the fullest extent permitted by law excluded from the Contract.
Nothing in these conditions excludes or limits the liability of the Company:
- a. for death or personal injury caused by the Company's negligence; or
- b. under section 2(3), Consumer Protection Act 1987; or
- c. for any matter which it would be illegal for the Company to exclude or attempt to exclude its liability; or
- d. for fraud or fraudulent misrepresentation.
Subject to the above clauses:
- a. the Company's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and
- b. we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at a the time you make the relevant order. Our liability shall not in any event include loss of profit, loss of revenue, loss of business, wasted expenditure, depletion of goodwill, and loss of privacy or any other claims which arise out of or in connection with the Contract.
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
If you have an order query please contact us via contact us page or call us on 0330 1234 021 Monday to Friday 9:30am till 5:30pm.
Please note telephone calls may be recorded for training and quality purposes.
Car Audio Centre
542-546 Mansfield Road
Note: This is not an address for returning products. All parcels sent to this address will be rejected.
Please note that you take advantage of our low prices orders must be placed on line or over the phone, our store may not be able to honour the on line price.
Terms and Conditions for 2 Year Warranty
For this warranty to apply the Sales Person must register your product(s) within 14days of purchase.
Please read this product terms and conditions carefully as they set out the terms under which Car Audio Centre makes the products available to you ('Product Terms'). You as the customer will transact with Car Audio Centre (the Company).
The 2 year warrantee applies to all products purchase from Car Audio Centre stores and must adhere to the following clauses:
- The two year warrantee is from the date of purchase and includes the 1 year manufacturer's warranty.
- Applies to all products supplied and fitted by Car Audio Centre, all cables and accessories must also be supplied by Car Audio Centre at the same time otherwise your warrantee is void.
- Excludes all Speakers, Woofers, Cables, Accessories and Bass Boxes.
- 'Proof of purchase must be presented at the time of a claim we will only accept your till receipt a credit card statement will not be accepted.
- Does not cover customer malfunction, malicious damage, tampering or adjusting settings etc.
- Warranty is not transferable.
- Only applies during the original vehicle installation. If items have been remove from original vehicle installed in the 2 year warranty is void.
- Excludes wear and tear and general use of equipment.
- Excludes cosmetic damage.
- Car Audio Centre will charge for removal and installation on any product after the first 12 months warranty from original date of installation.
- Car audio centre at its discretion can replace, repair or trade in against new products any warranty claim products if beyond economical repair.
- 12 monthly inspection, you are required to attend a 12 month inspection to have your installation checked over. If this is missed than the 2 year warranty is void.
If you have any queries please contact Customer Services via the contact us page Company Registration No. 04158516, VAT No. 764391802;
These terms and conditions, and all transactions relating to this website and all non-contractual obligations arising from any transaction carried out on this website are governed by English law and are subject to the exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Franchise stores are excluded from these terms and conditions which are Northwood, Ilford and Tooting.